Terms & Conditions

By registering an account, continuing to use the Platform, or checking an acceptance box where shown, you agree to be legally bound by these Terms. If you use the Platform on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

On Demand Hire operates as a technology platform for introductions and workflow between businesses and workers. On Demand Hire is not a recruitment agency, employment agent, labour hire service, employer, payroll provider, payment processor for work between users, or insurer.

Any engagement between a Business User and a Worker User is a direct arrangement between those users. On Demand Hire is not a party to that arrangement and does not set employment status, pay terms, award coverage, superannuation obligations, tax treatment, insurance coverage, site rules, or the legal basis of the engagement.

Workers are not employees, agents, contractors, or representatives of On Demand Hire. Business Users are responsible for deciding whether and how to engage workers and for complying with all applicable Australian laws.

All users must provide accurate and complete account information and keep it up to date.

You must be at least 18 years old to create or use an account. By confirming this at signup, you represent that you meet this minimum age requirement. Worker Users must provide an accurate date of birth during onboarding so the Platform can verify eligibility.

Business Users must provide a valid Australian Business Number (ABN) when creating a business account. On Demand Hire may use local validation checks and may request additional information, but is not required to independently verify every business, business member, worker, credential summary, or listing.

Business owners are responsible for business-member invitations, admin access, seat selection, and ensuring each invited or active admin is authorised to act for the business account.

Workers do not need an ABN to create or use a worker account unless a separate law or direct engagement arrangement with a business requires one.

The current Platform allows Business Users to post jobs, browse worker profiles, save workers, share open listings directly with visible workers, review applications, accept or reject applicants, manage each accepted job, confirm completed jobs, manage business members where authorised, and leave reviews after eligible completed work. Worker Users can create profiles, add skills and certifications, save jobs, apply for jobs, view directly shared listings, chat after acceptance, and review businesses after eligible completed work.

Job listings may include hourly, daily, salary, date, location, category, work-frequency, and must-have information. Users are responsible for checking that any listing, application, acceptance, direct share, and message accurately reflects the intended engagement.

The Platform may also offer resume uploads, in-app and on-site announcements from On Demand Hire, a way to report a job, profile, or business to On Demand Hire, and referral programs or Campaigns.

Platform features and plan limits may differ between the mobile app and web app during staged rollout. Some actions may be available only to authenticated users or only to active business owners/admins. On Demand Hire may add, change, limit, suspend, or withdraw Platform features at any time.

Business owners can manage optional Starter, Pro, and Premium subscription plans through supported app-store payment systems, or on the web through our subscription and billing providers. Subscription purchases, renewals, cancellations, refunds, billing support, payment method issues, and store-account issues are handled by the relevant app store or subscription provider.

Where you subscribe on the web, On Demand Hire is the supplier of that subscription and payment is taken by our billing provider and its payment processor rather than by an app store. Prices are shown in Australian dollars and include GST. You can request a tax invoice showing our ABN and the GST amount by contacting info@ondemandhire.com.au.

Where you subscribe through the Apple App Store or Google Play, that store sells the subscription to you and handles payment, tax, and receipts for it. A subscription can be used across the mobile app and web app, but a plan can only be changed or cancelled on the platform where it was purchased.

On Demand Hire may grant, change, or withdraw a plan or plan entitlement directly, for example to correct a billing problem, to provide a complimentary or trial plan, or where a plan was obtained in breach of these Terms.

Business plan features may include active job-listing limits, saved-worker limits, direct job-share credits, business member seat limits, and owner-only subscription controls. Plan limits are enforced by the Platform and may change if a subscription expires, is cancelled, is downgraded, or cannot be verified.

If a business plan downgrade leaves more active admins than the new plan allows, affected admins may be paused until the business owner selects which members remain active. Paused admins may lose access until reactivated within the plan limit.

On Demand Hire does not process wages, invoices, deposits, or other payments between users. All work-related financial arrangements, including rates of pay, invoices, timing, tax, GST, superannuation, and payment method, are handled directly between Business Users and Worker Users off the Platform.

On Demand Hire is not liable for work-payment disputes, non-payment, chargebacks, tax disputes, or issues about the quality, timing, or completeness of work performed.

On Demand Hire may run referral programs and time-limited Campaigns that allow users to refer other people to the Platform. Campaign details, including the Campaign period, any reward offered, and any Campaign-specific rules, are published on the Platform and form part of these Terms for that Campaign. If a Campaign rule conflicts with this clause, the Campaign rule applies to that Campaign.

Each person may hold one referral code. The code is linked to the person, not to a role or account type. You must not refer yourself, create additional or duplicate accounts, or use false identities or details to generate referrals or rewards. A referral is recorded once, at signup, against the referral code used, and cannot afterwards be changed, transferred, or reassigned to a different referrer.

A signup alone does not earn a referral. A referral counts only when the referred person meets the qualification requirement published for the Campaign, which currently means completing their worker profile. Only a referred Worker User can qualify. A referral recorded outside a Campaign period, or that qualifies after the Campaign closes, is not counted for that Campaign. Referral counts and Campaign records held by On Demand Hire are the record used to decide rewards.

On Demand Hire may review any referral and may reject it, exclude a referrer, or withhold a reward where it reasonably considers a referral to be false, duplicated, automated, obtained through misleading or deceptive conduct, or otherwise in breach of these Terms or the Campaign rules. Automated risk checks may assist that review, but the decision is made by On Demand Hire.

On Demand Hire staff, directors, contractors, and their immediate family members may use the Platform and its referral features but are not eligible to receive Campaign rewards.

Rewards are arranged and provided outside the Platform. Unless a Campaign says otherwise, a reward is not transferable, has no cash value or cash alternative, and is not payment for work, wages, or services. You are responsible for any tax consequences of receiving a reward.

On Demand Hire may change, suspend, shorten, extend, or end a referral program or Campaign at any time, including where it cannot be run fairly. Where practicable, we will give notice on the Platform.

You must not promote your referral link through spam, unsolicited electronic messages, misleading claims about On Demand Hire or a Campaign, impersonation, or any method that breaches the Spam Act 2003 (Cth), the Australian Consumer Law, or any other law.

Business Users are solely responsible for conducting due diligence before accepting or engaging a Worker User. This may include checking identity, qualifications, references, licences, certifications, site readiness, right to work, and suitability for the role.

Business Users are solely responsible for deciding and documenting the engagement terms with Worker Users, including contractor status, award coverage, superannuation, tax, GST, right to work, workplace health and safety, insurance, workers compensation, public liability, and labour-hire or licensing obligations.

Business Users are solely responsible for providing a safe work environment that complies with applicable workplace health and safety laws, site rules, award or employment obligations, workers compensation obligations, public liability insurance, and any other legal or insurance requirements that apply to the engagement.

Worker Users are responsible for providing accurate profile, skill, certification, location, availability, language, credential, and application information, and for only applying for or accepting work they are qualified, authorised, and available to perform.

The Platform may allow users to upload profile photos, business images, worker credential evidence images, and resumes or similar work-history documents. Users must only upload Content they have the right to provide, and must not upload misleading, unlawful, offensive, defamatory, unsafe, or privacy-infringing Content.

Workers must not upload driver licences, passports, Medicare cards, TFN documents, bank details, payslips, police checks, Working with Children Check documents, medical records, third-party information, or unrelated identity documents as credential evidence. Police check and Working with Children Check status may be self-declared only in the current MVP.

Prohibited uploads may be deleted, and account access may be restricted or suspended for misuse. Raw worker credential evidence files are private unless a Worker User approves an application-specific Business User request for short-lived access. Workers can decline requests and revoke approved evidence access. A resume is private by default and is shown to Business Users only if the Worker User chooses to make it visible. Profile photos, business details, credential summaries, ratings, reviews, public business summaries, and other listing information may be visible to other users as part of the Platform experience.

Users may communicate through the Platform after a worker application has been accepted. Users may exchange contact information at their own risk. On Demand Hire is not responsible for conduct, messages, calls, meetings, or communications that occur outside the Platform.

On Demand Hire may show announcements to signed-in users in the app and on the web, including news about features, Campaigns, and promotions. Announcements are part of the Platform experience and may be dismissed where a dismiss control is shown. On Demand Hire may also send service messages and notifications about your account and activity, as described in our Privacy Policy.

The Platform may allow ratings and reviews after eligible completed jobs. Reviews must be honest, factual, relevant to the completed engagement, and not defamatory, discriminatory, threatening, or misleading. On Demand Hire may remove or moderate reviews where it considers this necessary to protect users, comply with law, or operate the Platform.

Users must not misuse the Platform, create false, additional, or duplicate accounts, post false or unlawful jobs, misrepresent qualifications or business details, scrape or harvest data, interfere with Platform security, harass other users, make false or malicious reports about other users or listings, evade an account suspension or restriction, abuse direct-share, saved-worker, subscription, invitation, notification, referral, Campaign, or review features, or use the Platform for unlawful, unsafe, discriminatory, or exploitative purposes.

The Platform provides a way to report a job listing, worker profile, or business to On Demand Hire. Reports must be made honestly and in good faith. Submitting false, malicious, or repeated vexatious reports is a breach of these Terms.

On Demand Hire may review reported and unreported Content, and may remove, hide, restrict access to, or take down any job listing, profile detail, image, document, review, or message that it reasonably considers to be unlawful, unsafe, misleading, fraudulent, offensive, in breach of these Terms, or otherwise harmful to users or the Platform. Where a job listing is taken down, the business that posted it is notified and may be given a reason.

On Demand Hire is not obliged to monitor Content, to act on every report, or to give reasons for a decision, and reviewing or removing some Content does not create an obligation to review or remove other Content. Reporting Content to On Demand Hire does not replace contacting emergency services, police, or a regulator where that is appropriate.

You use the Platform and engage with other users at your own risk. On Demand Hire is not liable for the acts, omissions, conduct, safety practices, payment practices, employment decisions, work quality, or legal compliance of any user.

To the fullest extent permitted by the Australian Consumer Law and other applicable laws, On Demand Hire's total liability to you for any claim is limited to the amount you paid directly to On Demand Hire in the six months before the event giving rise to the claim, or AUD $100 if you paid nothing directly to On Demand Hire in that period.

You agree to indemnify On Demand Hire, its directors, officers, employees, contractors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from your use of the Platform, your Content, your breach of these Terms, your engagement with another user, or any claim about employment status, workplace safety, insurance, payment, injury, property damage, or financial loss connected with a user engagement.

Disputes between Business Users and Worker Users are solely between those users. Users agree to resolve disputes directly with each other and release On Demand Hire from liability related to those disputes.

On Demand Hire may suspend, restrict, or terminate your account or access to the Platform if you breach these Terms, create risk for users or the Platform, provide false information, misuse Platform features, exceed or evade plan limits, or where required to comply with law. You may request account deletion through the app where available.

While an account is suspended, you may be unable to sign in, your account may become read-only, and your jobs, profile, or business may be hidden from other users. Suspension or termination does not by itself end, vary, or excuse any arrangement you have made with another user off the Platform, and does not entitle you to a refund of a subscription except as required by the Australian Consumer Law or the relevant app store or billing provider.

Where practicable, we will tell you that your account has been suspended and give a reason. If you believe an account suspension, listing removal, or referral rejection is wrong, you can contact us at info@ondemandhire.com.au and we will review the decision. Nothing in this clause limits your rights under the Australian Consumer Law.

On Demand Hire may keep records of suspensions, reports, moderation decisions, referral reviews, and administrative actions after an account is closed, as described in our Privacy Policy.

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.

These Terms constitute the agreement between you and On Demand Hire for use of the Platform.

On Demand Hire may update these Terms from time to time, for example to reflect new or changed Platform features, a change in our business, a change in the law, or to correct an error. Changes do not apply retrospectively.

Where a change is minor or does not disadvantage you, it takes effect when the updated Terms are published on the Platform, and continued use of the Platform after that means you accept them. Where a change materially affects your rights or obligations, we will give you reasonable notice before it takes effect — at least 14 days where practicable — through the Platform or by email, and you may close your account before it takes effect if you do not accept the change.

If you hold a paid subscription and do not accept a material change, you may cancel that subscription before the change takes effect without paying any early termination fee.

Nothing in this clause allows On Demand Hire to reduce or exclude rights you have under the Australian Consumer Law.

On Demand Hire may assign or transfer these Terms, and its rights and obligations under them, to a related company or to a party that acquires the Platform or the business that operates it, including as part of a company restructure. We will tell you if that happens. You may not assign or transfer your rights under these Terms without our consent.